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Term & Conditions

Welcome to FlipChap

These terms and conditions outline the rules and regulations for the use of FlipChap’s Website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use FlipChap’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Malaysia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

i) Satisfaction Guarantee Policy

By completing the photobook making, and purchase transaction, is customer is deemed to be fully aware and has agreed to all the conditions mentioned below in this section, and all other terms and conditions in other sections.

In the event product defect:-

Flipchap is dedicated to craft each photobook artistically, with the finest material and most-detailed workmanship. We pay extra attention to every product during production, and conduct a quality check prior to packaging and shipment. All of our products has 100% satisfaction guarantee against any production defect or malfunction that is not due to mishandling by recipient or third-party entity. Shall there be any rare incident of a product defect, do contact us at admin@flipchap.com immediately upon receiving the product, and we shall look towards it as soon as possible.

Recipient is required to:-

1) Send clear photos of the product received, with sufficient focus on the defect part from several angles, and a full shot.
2) Order number and your personal particulars (Name, email, address, phone number) Flipchap only offers reprint and reship with no cost borne by the customer in this event. No refund of any amount is possible.

In the event of dissatisfaction not due to a product defect:-

While we provide satisfaction guarantee on a product defect, any mistake made by a customer during the photobook making process due to not following our guidelines (refer to ii), are not covered. However, we do offer a reprint of your photobook at 50% of the product price at our sole discretion. This payable of 50% value of the photobook is calculated only based on the normal price of the particular product .i.e. not on the promotional value during purchase or of the time the issue is being raised. Shipping fees are strictly not included in the 50% discount as the customer is expected to pay the full shipping fees for the shipment of the reprint. Free shipping is not eligible for the shipment of the reprint regardless of the amount payable. Flipchap will only offer the reprint with the above-mentioned cost; no refund in any amount is possible. This offer is valid for ONE time per-customer only; any further dissatisfaction on the same item or future purchase is strictly non-eligible. Customers are advised to read the ii) Guidelines for making a photobook.

ii) Guidelines for making a photobook

Color correlation of print and digital display:-

Flipchap uses 4 color-printing based on the CMYK color mode, while digital display employs an RGB color mode. There is a possibility that the printed color may appear slightly different from the RGB color mode in digital display. However, we employ a High-chroma printing technology that minimizes color distortion with over 90% of color correlation between print and digital display. This is the highest possible color closeness between print and digital display that modern technology has provided.

By proceeding to make and print a photobook with us, you are deemed to understand and have agreed that there could be a slight distortion of color, and this does not contribute towards a product defect.

Image quality:-

Any prints than have a non-satisfactory outcome that is due to the uploaded digital image being insufficient in quality do not contribute to a product defect. However, a 50% discount for reprint as in (i) will be offered on a one time basis per customer.

There are many scenarios for an image being insufficient in quality:

a) Blurred amidst of being in acceptable resolution
b) Lower than acceptable resolution for the specific size on print
c) Color already distorted in digital form
d) Insufficient lighting or over-exposure rendering

Above-mentioned scenarios are common for the insufficient quality of the image but customers should be aware of any other condition that is not mentioned. Our system has a feature that detects a below than acceptable resolution image and provides an alert to the customer. This feature is complimentary and shall not be taken as a final determinant.

Content restriction:-

Flipchap reserves the right to reject printing any photobook that contains content with sexual, violence and/or immoral elements, at our sole discretion. The digital content will also be deleted from our storage system. These images will never be used by our website or published to promote our services. Any content that infringes third-party copyrights will also be rejected for print and deleted from our digital storage. It is the customers’ responsibility to be certain on the copyright of the content and Flipchap are not held responsible of any infringement or illegal distribution. No refund or reprint (with other set of contents) will be provided if your photobook is rejected based on the above restriction(s).

iii) Shipping and Customs

Compensation for Lost and/or damage while on transit:-

All the parcels are shipped with insurance.

We will offer reprint and re-ship at no cost to the customer for the below scenarios:

a) Parcel lost on transit by courier company/agent, in which the customer has never received the parcel.
b) Damaged product upon receiving, not due to the fault of recipient

However, Flipchap is unable to offer reprint and re-ship of the parcel being held, disposed or returned to the shipper by customs in the destination country.

All the photobooks are well packaged and protected with extra material beyond average protection as part of our dedication, thus these events are extremely rare.

If any one of these event have occurred, do contact us immediately at admin@flipchap.com.

Customs:-

Every destination country has their own set of customs rules and regulation, in regards to importing products and parcel originating from a foreign country. Customers’ shall be aware of the customs rules in their respective importing country, and provide necessary documents, details and communication with the customs department/agent. If any unfortunate event of the parcel being held, disposed or returned to us; Flipchap are not held responsible.

All the taxation and customs fees levied on the parcel are fully borne by customers.

If you require support, do contact us immediately at admin@flipchap.com and we shall provide necessary assistance to facilitate importing the parcel/product within our capacity.

iv) Cookies & Monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users similar to you on the website. Cookies also provides us with information about how this website is being used so we can keep it as up to date, relevant and error-free as possible. By using FlipChap’s website you consent to the use of cookies in accordance with FlipChap’s privacy policy.

Types of cookies:-

Strictly necessary cookies - These are cookies that are essential to the operation of our website. Analytical/performance cookie - These cookies allow us to recognize and count the number of visitors to our website.

Functionality cookies - These cookies are used to recognize you when you return to our website. Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

We may monitor traffic to our site and collect the following information:- The IP address of your computer. The referring website from which you got our website from.

The reasons for this are:-

To make ongoing improvements to our website based on this data. To see our most popular sources of business.

v) License

Unless otherwise stated, FlipChap and/or it’s licensors own the intellectual property rights for all material on FlipChap. All intellectual property rights are reserved. You may view and/or print pages from https://www.flipchap.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Social Media Influencer;

Online content reviewer;

Government agencies;

Search engines;

News organizations;

Online directory distributors when they list us in the directory that may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and

Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and © fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;

dot.com community sites;

associations or other groups representing charities, including charity giving sites,

online directory distributors;

internet portals;

accounting, law and consulting firms whose primary clients are businesses; and

educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; © the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and © fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to admin@flipchap.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or

By use of the uniform resource locator (Web address) being linked to; or

By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of FlipChap’s logo or other artwork will be allowed for linking absent a trademark license agreement.

vi) Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

vii) Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and the linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

viii) Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we aim to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

ix) Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

x) Digital Image Storage

Flipchap offers free, unlimited storage of online photos to Members who maintain Active Participation. If you upload photo Content that contains very high resolution, Flipchap may in its discretion down-sample the Content. You should always preserve your original Content, or make back-up copies of such Content, on your personal system. You should not use the Service as the only repository or other source for your Content. All your uploaded Content is for the usage within Flipchap application only.

xi) Flipchap Content

All the Content provided by Flipchap within its application are licensed and may not be used for any purpose in any form, other than incorporated into Flipchap’s products. Flipchap’s product is referring to any prints by Flipchap that was designed and created in Flipchap’s application and is eventually printed and distributed.

Flipchap’s products above-mentioned are referring but not limited to:

1) Any prints for personal use
2) Any prints for reselling purpose
3) Any prints for exhibiting

All the Content above-mentioned are not allowed to be extracted in any way out of its application, digitally modified and reused in any form for any purpose. You are only allowed to upload your own Content where you have the right to use or redistribute, digitally and in print form.

For any enquiries on Flipchap’s Content terms, do write to us at admin@flipchap.com.

xii) Modification of Terms

Flipchap may amend these Terms at any time, for any reason, and without notice, including the right to terminate the Service or any part of the Service. Any amendments or modifications made by Flipchap will be prospective only.

xiii) Jurisdictional Issues

Our Sites and Apps are controlled and operated from Malaysia. Our Sites and Apps are not subject to the laws or jurisdiction of any state, country or territory other than that of Malaysia. We do not represent or warrant that any of our Sites and Apps, products, and/or services or any part thereof is appropriate or available for use in any particular jurisdiction. Those who choose to access Malaysia can do so on their own initiative and at their own risk, and are responsible for complying with all applicable laws, rules and regulations. We may limit the availability of our Sites and Apps, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

xiv) Social Networking Services

We may permit you log in to the Service via various online third party services, such as social media and social networking services Facebook (“Social Networking Services”), and Cloud Storage Dropbox, in which we may ask you to authenticate, register for or log into Social Networking Services through their respective providers. As part of such integration, the Social Networking Services will provide us with access to certain information that you have provided to such Social Networking Services, and we will use, store and disclose such information in accordance with this Terms of Service. For more information about the implications of activating these Social Networking Services and Flipchap’s use, storage and disclosure of information related to you and your use of such services within Flipchap (including your friend lists and the like), please see our Privacy Policy. However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed solely by the policies of such third parties, and Flipchap shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service.

In addition, Flipchap is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, Flipchap is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. Flipchap enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.